IBM India Pvt Ltd is looking to hire B.Tech Students from 2016 batch on 01-09-2015

Eligible Branches: B.Tech All Branches 2016 Batch (Aggregate 60% with no Backlogs)

Designation:    Security, Asset & Risk Management (SARM), End User Support (EUS) and Server Systems Operations (SSO), Mobility & Workplace Service Desktop Support Engineer.

Salary Package: 2.4 Lakhs per Annum

Job Description:

• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Ability to meet a set of defined account agent productivity measurements

Mandatory Skills

• Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
• Browser Support - Internet Explorer
• Strong computer skills
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Excellent customer service orientation
• Neutral accent

Desired Skills

• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc
• Skilled in commercially standard software applications and major desktop operating systems
• Awareness of basic networking concepts and technologies
• Questioning skills /probing skills, as relevant to the issue and level of the caller

Location of Joining:  Hyderabad or Bangalore

Recruitment Process:

·         Initial screening and assessment of communication skills (In Person)

• Voice & Accent assessment (Telephonic or In-Person)
• Technical Interview (Telephonic or In-Person)

Documents to be carried for the event (original & one set of photocopies):

• Resume
• Education all year mark sheets for the highest degree attained / pursuing
• Education degree certificate (if course is completed)
• Government issued photo ID card
• If currently employed: Offer letter or Latest revision Letter and last 3 months salary slips
  Valid Indian work permit (if applicable)

Date of Drive:             01^st September 2015

Time of Drive: 09:30 AM

Venue:  Indoor Auditorium, PG Block, Guru Nanak Institutions.